Planning criteria
What to decide before choosing the format.
Map the activity to the property work your group shares: cross-branch coordination, handovers, client judgement, service recovery and the mix of sales and operational roles in the room.
Role mix and team boundaries
List who is attending across agency sales, leasing, marketing, project, facilities, property management and support. Then mix teams across the boundaries you want people to understand, rather than letting familiar departments stay together.
Venue and timing
Check the room, movement paths, Wi-Fi, sound, seating, weather exposure, meal service, and how much time is available after briefing and transitions.
Facilitation level
Decide whether the group can self-guide or needs a host, hints, scoring, moderation, leaderboard control, and a clear finale.
Shared property scenario
Choose one safe scenario that several roles can solve together, such as prioritising a handover, responding to a service issue or balancing client, tenant and operations needs. Keep live deals, client names and confidential property data out of the missions.
Budget and inclusions
Compare what is included: planning, custom content, facilitators, setup, platform access, prizes, reporting, GST, and post-event handoff.
Fallback plan
Ask what changes if attendance, timing, weather, venue rules, AV, or stakeholder priorities shift before the event starts.